Drop Off started as a by product of the Covid pandemic, and we haven’t looked back since. Ntombi and Neo have been married for a few years now.
Neo has a background in Sales and Marketing for insurance companies, and Ntombi has a background in Operations Management, Business Consulting and Events Management and Coordination.
Neo had bought 2 vans with canopy’s last year as he had wanted to start this business this year, but due to life he just hadn’t gotten around to it, so his vans were mostly driver-partners for other larger courier companies like Takealot.
Ntombi’s dad, Zab, has a large car service and repair business (Since 1989) which services the taxi ‘s for the Tembisa and Alex taxi association. When Covid hit, most of the car part suppliers had not geared their businesses up for online orders and large scale same-day deliveries which heavily impacted Zab’s ability to deliver efficient service to his customers.
Out of pure frustration, Zab asked his son-in-law if he could please collect parts from his suppliers for a couple of days at the beginning of the Covid lockdown. Eventually, a few days turned into weeks and we are still doing this today.
The car part suppliers have even started accounts with Drop Off for their other clients, we are proud to say Partquip, Castrol, NGK are some of our clients.
As we traded along and grew we realised that we could really expand the business, so we contacted some beauty companies and clothes suppliers, and many have come on board. All this has forced us to formalise the business and that’s how Drop Off Couriers was born.
We want to be different. We want to be the black-owned courier company that really shows up! Black excellence is something we want to be synonymous with every time it is mentioned. Client trust, service and satisfaction will be our guides when striving for this.
We hope you can join us in our story, let us Drop Off for you.
We Provide Service To
Our Current Average
We Aim to Deliver
Why Drop Off?
Research shows us that customers are frustrated by the following:
Communication is the key to our business; customers always want to know how long they have to wait. Currently, our suppliers offer limited tracking, where you can only see that your parcel has left the warehouse or if it is out for delivery, this makes it hard for clients to plan their day.
Are you getting your parcel in the Morning? Afternoon? Evening? Who knows!
Drop Off will contact you when your parcel is on it’s way to you, as in you are the next delivery, you will be notified how far out we are.
For our clients, we also send them communication that their parcels have reached their destination so that any additional customer care that they provide can be applied. Your success is our success.
Delays and changes are sometimes unavoidable, but the most frustrating is the lack of communication thereof.
Drop Off policy is that clients should never be calling us about a delay; we will always call you first with an explanation and a new estimated delivery time.
Once a client places an order, most of the time they want to know almost immediately when they can expect collection/delivery so that they can communicate an expected delivery to their customers.
Drop Off has made a WhatsApp line available so that clients can enjoy better faster communication.
Taxes, labour, and rate changes are part of our competitors surprise costs, which always end up eating into our clients’ profit margins.
Drop Off charges a flat rate. View our pricing HERE.
Our competitors really do create a mountain of admin for our clients, we simply don’t.
Once you send your delivery details, and advise if you need our sleeves, we prep your sleeves for you before collection with delivery details so that when we collect, we pack, seal and Drop Off.